Client Services

When you become a ProClose Client, you enter into a partnership of service where our entire staff becomes an extension of yours! Think of us as your back office. With Pro-Close you get real person support when you need it. Our Client Service Representatives are your personal contacts, 100% responsible for responding to your needs. You always get a real person, and you don't even need to PRESS ZERO! We listen to what you need and move it into action. Beyond loan programs, you can rely on us for compliance testing, electronic delivery, automatic MERS registration, reports, auto updates, export wizardry, loan analysis, integration and anything else you can dream up!

Our Client Service Pledge

Each MBS employee is committed to providing superior client service. Each employee abides by the following pledge:

• Each transaction should reinforce your decision to do business with Mortgage Banking Systems.
• We are committed to doing things right the first time.
• We will keep our promises.
• We will make every attempt to exceed your expectations.

MBS is committed to superior client service. Your dedicated Client Service Professional will:

• Attend to special requests - meeting all your needs is our specialty.
• Be available when you need us.
• Courteous Prompt and Compassionate care.
• Concern for your specialty needs and privacy of your customers.
• Provide field-tested products- making sure any product and tool we provide you is ready to use.